Monday, December 19, 2011

Help reduce confusion: fix your WOU Gmail 'from' address!

As promised, here's how you fix the 'From' address Google Apps puts on your messages. Note that the illustrations are from Google's new look, but if your account still has the old layout, things should be the same except for colors and other details.

1. On the main Gmail page, click the gear icon at the top right and choose Mail settings in the popup menu.
2. On the Settings page, click the Accounts tab, and then the "Add another email address you own" link; a popup window should appear.
3. In the popup, enter yourlogin@wou.edu in the email address box and make sure the Treat As Alias checkbox is checked, then click Next Step.
4. The popup will change and show you three buttons. Click Send Verification.
5. The popup will change again, giving you two choices for what to do after the email verification arrives. You don't have to leave the popup open, because you'll use the first method which doesn't require you to enter the verification code here; either way, though, go back to your inbox using the link in the folder list.

6. Since your @wou.edu address delivers to gmail, you don't have to go anywhere else to get the verification message. If it doesn't show up in your gmail inbox after a minute, reload or refresh the inbox page. When it does appear, click on it just like any other message.

7. In the email, click the verification link.
8. This should open a new page that says the verification has succeeded. Click the link to go back to the inbox.
9. As before, click the gear to go back to Settings.
10. In the Accounts tab, the @wou.edu version of your address should now be in the list; click the "make default" link next to it.
11. Finally, check that the @wou.edu address says "default" next to it. If it does, you're done!
From now on, whenever you send a message in Gmail, it will say "From: yourname@wou.edu" instead of the confusing "@mail.wou.edu" address.

Thursday, December 15, 2011

No, your WOU email address has not changed!

I'm not sure how this happened, but a fair number of students seem to think that their email addresses have actually changed because they signed up for a WOU Google Apps account. The confusion probably stems from seeing messages from "somebody@mail.wou.edu" where they're used to seeing "somebody@wou.edu". The 'mail.wou.edu' address only shows up because of the way we had to set up our Google Apps domain; we would have hidden it if we could have. In other words: use the same addresses you've always used! They will reach people whether or not they have set up their WOU Google Apps account, and even if they have set it up but still use the old webmail to actually get mail. Coming soon: instructions to make your Google Apps email show up as from youraddress@wou.edu instead of the mail.wou.edu version.

Tuesday, November 29, 2011

Still waiting on Google Plus

So, it's been a couple of weeks since we signed up to get Google+ activated on our Google Apps domain, but it's still not working. We had to give them a bunch of information to prove we were a real, live university instead of, I guess, some sort of front for an evil conspiracy to give underage people access to Google+. Hopefully they just haven't gotten to our application yet. I'd hate to think they just dropped it into the bit-bucket without telling us anything. Let's see how much longer it takes...

Monday, November 14, 2011

Setting up a blog on Blogger with your WOU Google Apps Account

Updated April 4, 2012

As promised earlier, here is how you get started on Blogger, AKA Blogspot.

Before you go through this process, though, check to see if it works already; that's happened for some people, and it may work for more now that we have Google Profiles and Google+ enabled on our Google Apps domain.

  1. Log in to the WOUPortal.

  2. Go to gmail (Google's systems need to know you're online or this won't work.)

  3. Go to http://www.blogger.com/.  If you get a server error, or are redirected to the Portal login page, then blogger isn't already set up for you and you need to do the workaround process below.

  4. If you see the login page for blogger, try logging in with your WOU Google Apps account: "yourname@mail.wou.edu".  It is important to use "mail.wou.edu", not just "wou.edu"!

Here's a snapshot of the blogger.com login page, so you know you're in the right place:







If none of that got you in to blogger's control panel, here's the workaround to use:

  1. Sign out of Gmail, which should return you to the Portal login page. This won't work unless you are actually signed out; just closing browser tabs is not enough.

  2. Go to http://www.blogger.com/ and click the "Sign up for a new Google Account" link in the upper right.  Enter your mail.wou.edu address, and the same password you use in the WOUPortal, then fill out the rest of the form.

  3. Click Continue.  You will probably see a message like this:

    Blogger is not available for mail.wou.edu. Learn more about 
    Google products you can use with <username>@mail.wou.edu.
    
    Did you use this product with a different Google Account? 
    Sign out of your current Google Account and then sign in 
    to the account you want.

    The text might be different, but that should be the gist of it. This is actually a good sign, and you're almost done with the process.

  4. If the text "Sign out" in the message is a link, click it. Either way, next go to the WOUPortal, where you should see the login form.

  5. Log in, go to Gmail, and then go to www.blogger.com. Instead of the login screen, you should see a user profile including the option to create a new blog. If you do see the login form, click Sign In but don't enter any email or password. That should take you to the blogger user profile if you weren't there already.

That's it! From then on, as long as you're signed in to Gmail, you should be able to go directly to blogger and be logged in.

Thursday, November 10, 2011

Google Apps Accounts vs. Google Accounts

There's a lot of confusion about this, so hopefully I can explain it in a way that makes more sense.

A "Google Account" is basically a personal account.  This is the original type of account Google offered, back when they started up Gmail and Google Apps didn't yet exist.  If you created an account on any Google service, it would be a Google Account.

A "Google Apps Account", on the other hand, is what you get when a whole domain is set up to use Google services.  If you own a domain you can sign up for this yourself, but more likely you got it when an organization signed up and then gave you an account. These accounts are managed centrally by the owner of the domain. For brevity, I'm going to refer to these as "GA accounts", and domains with Google Apps enabled as "GA domains".

When you log in to the WOUPortal and go to gmail, you're using a GA account; WOU's GA domain is "mail.wou.edu", which is why you'll often see "yourname@mail.wou.edu" instead of "yourname@wou.edu" in Google services. Particularly, when you send an email, Gmail will use "yourname@mail.wou.edu" as the From address, unless you tell it to use "yourname@wou.edu" instead.  (We have instructions for that in the WOU Google Apps tutorial page; see step C in the PDF guide to transferring your old mail.)

Google accounts and GA accounts used to be completely different under the hood, and GA accounts could not access services like Picasa and Blogger that aren't part of the core Google Apps suite like Gmail, Google Calendar, Google Docs, etc.  In 2010, however, Google changed the inner workings of GA accounts so they were more like Google Accounts; if you're looking at Google's help pages and see a reference to "transitioning Google Apps Accounts to a new infrastructure", it's referring to this change.

Since the change, GA accounts can use most services offered by Google, not just the Google Apps suite.  Most, but not all; Blogger and the new Google+ and any other service requiring a public profile are still not available to GA accounts.  Well, Blogger sort of is, but only if you sign up for it using a Google Account and then link your GA account to it.  (I'll post a separate entry about that soon.)

As of the start of November 2011, Google announced that Google+ would be available to most Google Apps domains.  Because the minimum age for Google+ is 18, any educational institution wanting to enable Google+  for their GA domain needs to prove that they're a college or university.  We've put in an application for this, and soon should get the option to enable Google+ on mail.wou.edu.

However, I don't know when that will be; supposedly there's a wait time because they have lots of applications to process.  Once that's done, your WOU GA Account will be almost exactly like a Google Account, and you (hopefully) won't have to worry about the difference anymore.

Meanwhile, I hope this helped!

Monday, November 7, 2011

I'm back from vacation. I spent most of it just catching up on sleep, but man, did I ever need it.

I'm going to try to keep up with my blogging now.  At the moment I'm too swamped to write more than that, though.

Wednesday, July 6, 2011

Switched to Blogger

Finally I got my old WOU blog packed up from our creaky old Movable Type server and set up here.  It's not a hard process; I don't have time to go into it tonight, but I'll explain it soon with a howto post.

Tuesday, June 7, 2011

SSL certificate weirdness

Recently we moved the WOU forums server to a better machine, but then we noticed that Internet Explorer was no longer accepting the server's SSL certificate, so it couldn't make a secure connection. Firefox, on the other hand, was perfectly fine with the cert and established a perfectly valid SSL connection.

Those of you who are all up on modern web security practices probably recognize this problem already, but I didn't have the relevant information and was completely boggled.

Wednesday, May 4, 2011

New blog database

This is a test entry; just checking that the new DB is working.

Friday, January 14, 2011

Blog admin on firefly - testing

OK, I think I finally broke the logjam that was stopping PHP/Oracle and Perl/Oracle communication from working at the same time. Now we can run the blog server and similar tools written in Perl on the same server where we run the main site (PHP.)

So let's see how well this performs...

Monday, January 10, 2011

Wow, that actually worked!

OK, so it actually did publish. But the thing is so ssllowww... it took 3 minutes to republish my whole blog.

But you know... we still can't actually use this, because it can't put blogs into the main website. Crap. So we're back to trying to compile that $%*&^}$(*$#{$!!! DBD::mysql module on firefly again. For freak's sake, this was supposed to be done a week ago now!

blog.wou.edu experiment

I'm making this entry on the new blog.wou.edu server... however, it just occurred to me I probably can't publish across NFS from this box.

So probably this will go into the DB but publishing will fail, then next time I publish from the old server it will work. In other words, we have not yet succeeded. Probably.